Cancellation and Refund Policy - motosharegulf.com

Welcome to motosharegulf.com, the leading platform connecting bike and car rental service providers with customers across the Gulf region. We strive to offer an easy and seamless vehicle booking experience. Please note that motosharegulf.com is purely a connection platform and does not engage in financial transactions between rental service providers and customers.

Kindly review our detailed Cancellation and Refund Policy before using our services to ensure a clear understanding of the terms and conditions.

1. About Our Platform

motosharegulf.com acts solely as an intermediary between customers and vehicle rental service providers. We assist in discovering and booking vehicles across the Gulf, but all rental payments and fees are handled directly by customers with the service providers. As such:

• We do not accept or process any payments on behalf of customers or vendors.
• All financial transactions, including cancellations and refunds, are managed directly by the rental service provider.

2. Cancellation Policy

Since motosharegulf.com does not participate in financial dealings between customers and rental providers, any cancellations must be handled directly between the customer and the service provider. The cancellation policy may vary depending on the specific rental provider's terms.

• It is the customer's responsibility to contact the rental provider and confirm cancellation terms before completing the booking.
• motosharegulf.com does not control or influence any cancellation policies set by the rental service providers.

3. Refund Policy

As a platform that does not handle payments, motosharegulf.com is not responsible for processing refunds. Any refund requests must be directed to the rental service provider from whom you booked and made the payment.

• We do not issue refunds for bookings made via our platform.
• It is the customer’s responsibility to discuss and resolve refund claims directly with the rental provider.

4. Verifying Rental Providers

We recommend customers thoroughly verify the rental service provider's authenticity before confirming a booking or making any payments. This includes:

• Researching the credibility and reputation of the provider.
• Ensuring that cancellation and refund terms are clearly communicated and agreed upon before making any payment.

5. Limitation of Liability

Since motosharegulf.com is only a platform connecting customers and rental service providers, we are not liable for issues related to:

• Cancellations or refund disputes between customers and rental providers.
• Fraudulent activities or payment discrepancies involving rental providers.

All disputes, including those regarding cancellations or refunds, must be resolved directly with the rental provider. motosharegulf.com is not responsible for mediating these matters.

6. Best Practices for a Smooth Experience

To ensure a smooth booking process, we recommend the following best practices:

• Clearly communicate with the rental provider regarding cancellation and refund policies before making a payment.
• Ensure that you are aware of the rental provider's cancellation and refund policy in case of any unforeseen changes or cancellations.
• Keep all communication records and receipts from the rental provider as proof of your agreement.

7. No Payment, No Responsibility

Since motosharegulf.com does not handle any payments, we are not responsible for any financial transactions. Customers must directly deal with the rental provider for all monetary aspects, including:

• Rental fees
• Security deposits
• Refunds for cancellations

Our platform solely facilitates the booking process, and all financial dealings occur independently with the rental service provider.

8. Updates to This Policy

motosharegulf.com reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be reflected on this page. By continuing to use our platform, you accept the updated terms and conditions.

9. Contact Us

If you have any questions regarding our Cancellation and Refund Policy, please feel free to contact us through our website. However, please note that all issues related to cancellations or refunds must be resolved directly with the rental service provider.